58ph Privacy Policy —
Your Data, Your Rights

1. Who We Are

58ph is an online gaming and entertainment platform operating under the domain 58ph.net, providing casino games, live dealer tables, sports betting, and related entertainment services to eligible players in the Philippines. References to "58ph," "we," "us," or "our" throughout this Privacy Policy refer to the 58ph platform and its operating entity.

58ph acts as the data controller in respect of the personal data it collects from players and users of the Platform. As data controller, 58ph determines the purposes and means by which personal data is processed.

If you have any questions about how 58ph handles your personal data, or if you wish to exercise any of your data rights, please contact our Data Protection team using the details provided in Section 14 of this Policy.

2. Personal Data We Collect

58ph collects the following categories of personal data from players and users of the Platform:

3. How We Collect Your Data

58ph collects personal data through the following means:

• Direct Interactions: Data you provide when registering a 58ph account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the 58ph Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details on our use of cookies.
• Third-Party Sources: Data received from payment processors (such as GCash, PayMaya, BDO, BPI, and Metrobank) to verify transactions; identity verification service providers used for KYC compliance; fraud detection and anti-money laundering screening services; and publicly available sources where permitted by applicable law.
• Referral Programs: If you were referred to 58ph by another player, we may receive limited data about you from the referring player as part of the referral process.

4. Why We Use Your Personal Data

58ph uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your 58ph player account, including verifying your identity and age (21+ requirement) during registration and at subsequent points as required.
• Service Delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (₱), credit bonuses, and deliver all features of the 58ph Platform.
• KYC & Regulatory Compliance: To verify your identity, age, and source of funds as required by applicable Philippine gaming regulations and anti-money laundering obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal or prohibited activities on the Platform.
• Responsible Gaming: To monitor gaming patterns, enforce responsible gaming limits you have set, identify potentially problematic gaming behavior, and administer self-exclusion requests.
• Customer Support: To respond to your queries, complaints, and requests, and to maintain records of our communications with you.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about 58ph — but only where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 58ph Platform.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from authorized regulatory authorities in the Philippines.

5. Legal Basis for Processing

58ph processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 58ph — including account creation, game access, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC verification, anti-money laundering obligations, and regulatory reporting requirements.
• Legitimate Interests: Processing carried out for 58ph's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and, where applicable, the processing of sensitive personal data. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

58ph does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers used to verify your identity and comply with regulatory requirements.
• Fraud & AML Screening Services: Service providers that assist 58ph in detecting and preventing fraud, money laundering, and other financial crimes.
• IT & Infrastructure Providers: Cloud hosting, data storage, and technology service providers that support the operation of the 58ph Platform, all of whom are bound by data processing agreements.
• Regulatory Authorities: Philippine gaming regulatory bodies, law enforcement agencies, and other government authorities, where disclosure is required by law or court order.
• Professional Advisors: Legal counsel, auditors, and other professional advisors, where necessary for the conduct of 58ph's business and subject to professional confidentiality obligations.

7. Data Retention

58ph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle:

• Account data and gaming records are retained for the duration of your active account relationship with 58ph, and for a minimum of five (5) years following account closure, in accordance with applicable Philippine regulatory requirements.
• Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required for anti-money laundering compliance.
• KYC and identity verification documents are retained for the period required by applicable law, typically five (5) years from the end of the business relationship.
• Marketing consent records are retained for as long as you remain opted in, plus a reasonable period thereafter to demonstrate compliance.
• Technical and usage data collected via cookies and server logs is typically retained for a shorter period, as detailed in Section 8.

When personal data is no longer required, 58ph will securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Cookies & Tracking Technologies

58ph uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and understand how you use the Platform.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your 58ph account and security cookies that help protect against fraud. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have configured. Disabling these may affect your experience on the Platform.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the 58ph Platform, helping us identify areas for improvement. We use this data internally and do not share it with third-party advertising networks.

58ph does not use third-party advertising or behavioral tracking cookies. You can manage cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the 58ph Platform.

9. Data Security

58ph implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 58ph Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that personal data is accessible only to 58ph personnel and authorized service providers who have a legitimate need to access it.
• Regular security assessments and penetration testing of the 58ph Platform and infrastructure.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, report, and address personal data breaches promptly.

While 58ph takes data security seriously and implements robust protective measures, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 58ph will notify you and the relevant regulatory authorities as required by applicable law.

10. Your Data Rights

As a player on the 58ph Platform, you have the following rights in relation to your personal data, subject to applicable law:

• Right of Access: You have the right to request a copy of the personal data 58ph holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right may be limited where 58ph is required to retain data for regulatory compliance purposes.
• Right to Restrict Processing: You have the right to request that 58ph restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where 58ph relies on legitimate interests as the legal basis, and where you believe your interests override those of 58ph.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our Data Protection team using the details in Section 14. We will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 60 days, and we will notify you accordingly.

11. Children & Minors

The 58ph Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 58ph does not knowingly collect personal data from individuals under the age of 21.

If 58ph becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player may be returned at 58ph's sole discretion, and all winnings will be forfeited.

If you are a parent or guardian and believe that your child has registered on the 58ph Platform, please contact us immediately using the details in Section 14 so that we can take appropriate action.

12. International Data Transfers

58ph primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed in countries outside the Philippines — for example, where 58ph uses cloud infrastructure or service providers with operations in other jurisdictions.

Where such transfers occur, 58ph takes steps to ensure that your personal data receives an adequate level of protection, including by entering into appropriate data transfer agreements with the relevant service providers and ensuring that appropriate technical and organizational safeguards are in place.

By using the 58ph Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject always to the protections described in this Privacy Policy.

13. Updates to This Privacy Policy

58ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the Platform. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material, 58ph will provide reasonable advance notice to registered players via email or a prominent notice on the Platform. Your continued use of the 58ph Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 58ph protects your personal data. If you do not agree with any changes to this Policy, you should cease using the Platform and may request closure of your account.

14. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 58ph handles your personal data, please contact our Data Protection team. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach us by email at: [email protected]

Please include "Privacy Request" in the subject line of your email, along with your registered 58ph username and a clear description of your request or concern. We will acknowledge receipt of your request within 5 business days and provide a full response within 30 days.

If you are not satisfied with 58ph's response to your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. 58ph will cooperate fully with any such regulatory inquiry.

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly. For a full understanding of your rights and obligations on the Platform, please also review our Terms & Conditions.